Business VoIP is a cloud-based phone service that lets you make and receive calls using an internet connection instead of traditional phone lines. It includes advanced features like call routing, voicemail-to-email, conferencing, and more.

All you need is a stable internet connection, a VoIP-compatible device (desk phone, softphone, or mobile app from OLYS), and a subscription with OLYS Telecom.

Yes. Number porting is available. You can keep your existing phone number/s. There is a small porting fee of £30 + VAT/ Per Port, although most of our packages include free porting. 

Yes. Our VoIP system is perfect for remote and hybrid teams. Staff can make and receive business calls from anywhere using our mobile or desktop apps, just like they would in the office.

Setup is typically completed within 1–2 working days. If number porting is involved, it may take 5–10 days, but you can still make and receive calls during the process.

Yes, if they are compatible. Email us at support@olys.co.uk with your model for confirmation.

International calls are billed separately unless included in a custom add-on. You can also upgrade to World Deals for bundled international minutes.

Yes. Emergency services are supported, but you must activate this feature as a £2/ per number / month add-on.

Once you exceed your monthly inclusive minutes, additional calls are charged at our standard low per-minute rates. You can view detailed rates in your customer portal or request from Sales Team.

Voicemail-to-email is included in all plans. Fax-to-email is available as an add-on feature—contact support for setup.

Yes. You can purchase international numbers in 60+ countries across all plans. These can be separately purchased as an add-on to your system.

Available from the Standard Plan onwards.

No. All plans support BYOD (Bring Your Own Device). VoIP apps for desktop and mobile are included. Optional Wi-Fi desk phones are available to purchase.

Yes, but compatibility must be confirmed. Contact support@olys.co.uk to check your device model.

Phones are not included by default. However, Premium or Enterprise plans may be eligible for device bundles on contract basis or custom hardware offers.

The OLYS VoIP app is available on iOS, Android, Windows, and macOS—giving you seamless communication across mobile and desktop devices.

Yes, our Premium and Enterprise plans include CRM integration capabilities. OLYS VoIP can connect with popular CRM platforms like HubSpot, Salesforce, Zoho, and more, enabling features like click-to-call, automatic call logging, and screen pop-ups for incoming calls—streamlining your sales and support workflows.

While the core service is voice-focused, some devices and apps support video calling internally. For full video conferencing, we recommend integrating with third-party platforms like Zoom or Microsoft Teams (available on Premium & Enterprise).

OLYS offers both flexible and contract-based options depending on your needs. Most plans are billed monthly with no long-term commitment, ideal for businesses that prefer flexibility. However, certain packages—especially those that include hardware—may come with a 24-month contract to cover the cost of the device.

Yes, you can scale up your plan and user count as your business grows.

Billing is processed monthly in advance, and invoices are emailed to the account holder. You can also view and download all billing history from your online portal.

Yes, if you're on a monthly plan with no contract, you can cancel with 30 days' notice. For contract-based plans, early termination fees may apply depending on the remaining duration of the term.

We offer secure payments through Stripe, accepting all major debit and credit cards for your convenience and safety.

Invoices are sent automatically via email each billing cycle. You can also access, download, and print all your past and current invoices anytime through your secure online account portal, making expense tracking and accounting effortless.

We prioritize your security by implementing industry-standard encryption protocols. Our platform uses secure protocols, protecting your portal and personal information from unauthorized access.

Yes. Your call data and configurations are regularly backed up across multiple secure data centers, ensuring continuous service availability and fast recovery in case of unexpected events.

OLYS offers dedicated customer support via email, phone, and live chat. Our knowledgeable support team is available during business hours to assist with setup, troubleshooting, and any questions you may have.

Yes. Premium and Enterprise customers benefit from priority response times and access to advanced technical support resources to ensure minimal downtime.

You can contact our support team directly through the support portal, email, or phone. We also provide extensive self-help resources, including user manuals, video tutorials, and FAQs to help you resolve common issues quickly.

While our live support operates during business hours, our comprehensive online resources—such as guides, FAQs, and video tutorials—are available 24/7.